I’ve been crafting my skills in the art of web development for over 4 years. As a self-taught software developer, I believe I display the hard work and passion that is required to turn a hobby into a career that I love.
As someone who has worked remotely for 6+ years, I have what it takes to work in any environment thrown at me and quickly adapt. Working remotely requires someone to be able to work alone as well as in a team environment. It also requires them to be a great communicator, disciplined, trustworthy, self-motivated and goal-oriented even when nobody is watching.
If I'm not sitting in front of my computer, you can catch me enjoying every second that I spend with my daughter and fiancée, hanging out with my dogs at the park, or playing basketball/video games with my friends.
Single-page landing site created as the foundation in the development of a website for a fictitious food delivery company. This project was created as an educational tool generated during the completion of one of Jonas Schmedtmann’s full stack web development and design Udemy courses.
Movie search application that provides users with integrated search functionality to search for their favorite movies using The Movie Database API. Through this application users can access movie details through the TMDb website and view movie trailers via YouTube.com.
Used my technical expertise and customer service skills to answer questions and resolve issues for our online merchants. Communicated clearly in writing to both technical and non-technical people. Assisted co-workers by answering their technical questions within Slack. Identified patterns and recommend improvements. Champion the four core values of ReCharge: #DayOne #Ownership #Empathy #Humility
Responsible for developing test strategies, defining requirements, validating test data, generating testing scenarios and creating testing frameworks to automate testing processes. Execute responsibilities working independently in remote location. Participate in weekly code reviews.
Promoted through roles of increased scope and accountability, advancing from Senior iOS Chat Advisor to role of iOS Team Manager Backfill/Senior iOS Chat Advisor. Managed 20 chat advisor associates, leading weekly team meetings, managing individual key performance indicators and providing coaching and mentoring for skill enhancement and career development. Listened actively to customer concerns applying problem solving skills to identify root causes and resolve issues in a timely manner. Performed as point of contact for resolving customer escalations, deescalating frustrated customers, and resolving conflicts.
Generated sales by securing new customers for cable, internet, phone and cell phone service, modeling excellence in customer service in all interactions. Participated in weekly forecasting meetings, planning sessions, and trainings, providing insight and recommendations to senior management.
Provided excellent customer service to existing and new clients. Drove high volume of sales of cell phones, tablets, and mobile broadband. Managed incoming cash from sales revenue, reconciling daily cash register intake and resolving discrepancies. Held responsibility for performing daily product inventory for retail location.
Phone: (401) 640-7589