Julmar Figueroa

Father | Developer | Gamer | Dog Lover
Picture of me

About

Myself

I’ve been crafting my skills in the art of web development for over 4 years. As a self-taught software developer, I believe I display the hard work and passion that is required to turn a hobby into a career that I love.


As someone who has worked remotely for 6+ years, I have what it takes to work in any environment thrown at me and quickly adapt. Working remotely requires someone to be able to work alone as well as in a team environment. It also requires them to be a great communicator, disciplined, trustworthy, self-motivated and goal-oriented even when nobody is watching.


If I'm not sitting in front of my computer, you can catch me enjoying every second that I spend with my daughter and fiancée, hanging out with my dogs at the park, or playing basketball/video games with my friends.

Portfolio

View some of my recent work

Omnifood

Single-page landing site created as the foundation in the development of a website for a fictitious food delivery company. This project was created as an educational tool generated during the completion of one of Jonas Schmedtmann’s full stack web development and design Udemy courses.


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Github

MovieSearch

Movie search application that provides users with integrated search functionality to search for their favorite movies using The Movie Database API. Through this application users can access movie details through the TMDb website and view movie trailers via YouTube.com.


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Github

Pixel Art Maker

Web based coloring application for drawing customized pixel art. The application gives the user the ability to select a height and width size for their coloring grid and the functionality to choose a color from a selection of multiple color palettes.


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Github

Voiceinator

Speech Synthesis application created using JavaScript30. This application operates from the user’s computer to read a selected text field to the user. The user is provided the capability to select the rate of speech and specific voice pitch they desire.


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Github

Work Experience

Past and current jobs
  • ReCharge

    T1 Support Engineer

    Used my technical expertise and customer service skills to answer questions and resolve issues for our online merchants. Communicated clearly in writing to both technical and non-technical people. Assisted co-workers by answering their technical questions within Slack. Identified patterns and recommend improvements. Champion the four core values of ReCharge: #DayOne #Ownership #Empathy #Humility


    Key Achievements:

    • Maintained one of the highest CSAT scores, 96%, on the Customer Success team during my first year with the company by going above and beyond for our merchants as well as my ability to translate difficult topics into easy to digest information

    • Held shadowing sessions with new hires to teach them best practices and expose them to the day to day work they will be doing once they begin taking tickets
  • Pro-Change Behavior Systems

    QA Engineer

    Responsible for developing test strategies, defining requirements, validating test data, generating testing scenarios and creating testing frameworks to automate testing processes. Execute responsibilities working independently in remote location. Participate in weekly code reviews.


    Key Achievements:

    • Collaborated to develop Selenium (Nightwatch.js) testing framework, automating verification of data integrity in front-end component testing, increasing efficiency and resulting in drastic reduction in required testing time and resources from hundreds of manual hours to seconds.
  • Apple

    Senior iOS Chat Advisor/iOS Team Manager Backfill (remote)

    Promoted through roles of increased scope and accountability, advancing from Senior iOS Chat Advisor to role of iOS Team Manager Backfill/Senior iOS Chat Advisor. Managed 20 chat advisor associates, leading weekly team meetings, managing individual key performance indicators and providing coaching and mentoring for skill enhancement and career development. Listened actively to customer concerns applying problem solving skills to identify root causes and resolve issues in a timely manner. Performed as point of contact for resolving customer escalations, deescalating frustrated customers, and resolving conflicts.


    Key Achievements:

    • Drove increase in team customer satisfaction score by 20% through effective coaching and mentoring to build customer service skills of staff.

    • Achieved and sustained 100% satisfaction rating for two consecutive years as measured by Customer Satisfaction Surveys.

    • Recognized as subject matter expert, delivering presentations on strategies to increase customer satisfaction to other teams within the company.
  • Cox Communications

    Call Center Inbound Sales Representative

    Generated sales by securing new customers for cable, internet, phone and cell phone service, modeling excellence in customer service in all interactions. Participated in weekly forecasting meetings, planning sessions, and trainings, providing insight and recommendations to senior management.

  • T-Mobile

    Sales Specialist

    Provided excellent customer service to existing and new clients. Drove high volume of sales of cell phones, tablets, and mobile broadband. Managed incoming cash from sales revenue, reconciling daily cash register intake and resolving discrepancies. Held responsibility for performing daily product inventory for retail location.

Contact

Let's work together

Email: JulmarFigueroa@gmail.com

Phone: (401) 640-7589